What goes in the agreement?
01Visits and records
List the sites and assets, the visit windows, agreed checks and who receives the report. Record defects, their priority, the last action and who owns the next one.
02Call-outs and repairs
Agree how to report a fault, the hours covered, authorisation limits, travel and any response commitments. Separate planned visits from breakdown labour, materials and repairs needing approval.
03Review and renewal
At the review date, compare visits completed, repeat faults, work awaiting approval and changes to the asset list. Reprice changes before rolling them into the next period.